You can contact us directly by email at clientservice@delvaux.com. Delvaux Client Service is available Monday to Friday 9 AM to 5 PM CET to answer all your questions.
Our products are handmade in our workshops in Belgium and France.
Our craftsmen are exceptionally trained to respond to the call for new technologies and reach an unparalleled level of expertise.
Most Delvaux products are available for purchase on our website.
In case you are unable to find a product, we invite you to contact your nearest boutique. Our advisors would be happy to assist you with your purchase.
You may also contact our Customer Service.
A unique certificate is provided with each product. This certificate contains information about your item as well as the date and store of purchase. We invite you to keep it as we do not offer duplicates.
Payments on our site are encrypted and secured with 3D Secure.
We accept Diners, Discover, JCB, Maestro, Mastercard, Visa, Bancontact, Amex; Klarna and Paypal.
Payments can also be made by bank transfer depending on the country you are purchasing from. For more information, please contact our Customer Service.
It is not possible to pay online with a gift certificate issued in boutique. However, you may use the gift certificate in any boutique in the issuing country.
It is not possible to modify an online order.
We invite you to contact our Customer Service as soon as possible to cancel the order. We will confirm the cancellation by email. You can place a new order at any time.
If your order has already been shipped, it is no longer possible to cancel. You can return the product to us within 14 days of reception by following the procedure indicated below.
We invite you to contact our Customer Service and to mention your order number. We will notify you of the agreement for the return.
Your package contains a pre-printed return label to be affixed to the parcel. Drop the package off at any DHL Express point. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product which does not meet the above conditions.
We will refund the product within 14 days of the validation of the return to the workshop. The refund will be processed using the same payment as purchase.
A personalized product cannot be returned.
If you wish to cancel your order, we invite you to contact our Customer Service as soon as possible. We will confirm the cancellation by email.
In case the package has been shipped, we will no longer be able to cancel your order. You may return the product to us within 14 days of reception by following the procedure indicated below.
We invite you to contact our Customer Service and to mention your order number. We will notify you of the agreement for the return.
Your package contains a pre-printed return label to be affixed to the parcel. Drop the package off at any DHL Express point. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and
in the same condition in which it was delivered. Additionally, the security tag
must remain intact and undamaged. We reserve the right to refuse the return of
a product which does not meet the above conditions.
We will refund the product within 14 days of the validation of the return to the workshop. The refund will be processed using the same payment as purchase.
A personalized product cannot be returned.
Yes. The creation of an account is a requirement to place an order on the Delvaux website.
Visit our registration page.
Your account will allow you to make purchases through the Delvaux website. Creating an account enables you to be identified quickly by Delvaux when you make online purchases. You can also:
- Access your shopping cart.
- Consult your online orders and download the related invoices.
- Track the delivery of your orders.
- Update your personal information.
To modify your personal details, including name, phone number and email address, visit the 'Personal Information' section under My Account.
To deactivate your account, please contact us.
If you forgot your password, click on the "Forgot your password?" link on the Login page and follow the procedure to change it. An email will be sent to you to reset your password.
For further assistance, contact us, we will be happy to assist you.
Your account will only allow you to consult purchases made online through the Delvaux website.
For purchases made in boutique, please contact us.
We deliver the products to the delivery address specified when ordering.
We deliver to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Any delivery address located outside of these countries will be refused during the ordering procedure.
For other countries, please contact our Customer Service.
Delivery terms and conditions are displayed under the 'delivery and returns' section on each product page.
We offer standard shipping for all products.
Shipping options may vary depending on the country.
Shipping information is displayed on the product page and during the checkout process.
We invite you to contact our Customer Service as soon as possible. Once the parcel has been shipped, it will no longer be possible to modify the delivery address.
Delvaux pays particular attention when preparing each order to ensure the product is delivered in new condition.
If for any reason you have received a product with a defect or damage, please contact our Customer Service as soon as possible.
It is not possible to exchange a product purchased online.
You can return the product to us within 14 days of reception by following the procedure indicated below. You can place a new order at any time.
We invite you to contact our Customer Service and to mention your order number. We will notify you of the agreement for the return.
Your package contains a pre-printed return label to be affixed to the parcel. Drop the package off at any DHL Express point. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product which does not meet the above conditions.
We will refund the product within 14 days of the validation of the return to the workshop. The refund will be processed using the same payment as purchase.
A personalized product cannot be returned.
You may return the product to us within 14 days of reception by following the procedure indicated below.
We invite you to contact our Customer Service and to mention your order number. We will notify you of the agreement for the return.
Your package contains a pre-printed return label to be affixed to the parcel. Drop the package off at any DHL Express point. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product which does not meet the above conditions.
We will refund the product within 14 days of the validation of the return to the workshop. The refund will be processed using the same payment as purchase.
A personalized product cannot be returned.
Returns and exchanges of products purchased online are not accepted in boutiques.
You may return the product to us within 14 days of reception by following the procedure indicated below.
We invite you to contact our Customer Service who will notify you of the agreement for the return. Your package contains a pre-printed return label to be affixed to the parcel. Drop the package off at any DHL Express point. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product which does not meet the above conditions.
We will refund the product within 14 days of the validation of the return to the workshop. The refund will be processed using the same payment as purchase.
A personalized product cannot be returned.
We will refund the product within 14 days of the validation of the return to the workshop using the same payment method as purchase.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product which does not meet the above conditions.
Your item has been delivered with specific maintenance instructions. Please follow the necessary recommendations mentioned.
Our workshop has an after-sales service where our specialized craftsmen repair and restore our products.
We kindly invite you to contact one of the Delvaux boutiques located in your country or drop off your item there.
Please contact our Customer Service for more information.
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